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Privacy Policy
1. We respect your privacy
1.1. TRUE Collective Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
1.2. "Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information
2.1. TRUE Collective Pty Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
2.3. Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information
3.1. TRUE Collective Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you.

4. Use of your personal information
4.1. TRUE Collective Pty Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs
4.2. TRUE Collective Pty Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

5. Disclosure of your personal information
5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of TRUE Collective Pty Ltd, www.truelinkswear.com.au, its customers or third parties.
5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

6. Security of your personal information
6.1. TRUE Collective Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

7. Access to your personal information
7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@truelinkswear.com.au.
7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

8. Complaints about privacy
8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to P.O Box 1091, Mornington, Victoria, 3931, Australia. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy
9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

10. Website
10.1. When you visit our website: When you come to our website (www.truelinkswear.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
10.2. Cookies: We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.
10.3. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Facebook or Google Ads. These ads may appear on this website or other websites you visit.
10.4. Third party sites: Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that TRUE Collective Pty Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

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Summer Headwear Collection

Designed with intention. Built to last. These new snapbacks feature a durable twill construction, minimalist design, and all-day wearability, making them a staple for golfers and streetwear purists alike.

Dead Golfer

Dead Golfer Hover

Trademark

Trademark Hover

Movement

Movement Hover

Backspin

Backspin Hover

PGA Hope 1

PGA Hope 2

PGA Hope 3

Need help?

Returns & Exchanges
Orders
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Contact Us

Email us

We’ll reply within 24 hours, Monday – Friday. We are here at info@truelinkswear.com.au

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Returns

Start your exchange or return here within 30 days of receiving your order.

Just have your order number and email address handy. Items must be in new/unworn condition to qualify for a free return. We'll provide the shipping label (excluding gloves).

We offer a free exchange for size or colour, or you can set up a free return for store credit or refund. Applies to Australian orders only.

Still need help?

Returns for Exchange or Store Credit
New and unworn footwear, apparel and certain accessories (excluding gloves) can be exchanged for free, once per order. Alternatively, eligible products can also be returned for store credit, in the form of a digital gift card. Once store credit is issued, it is not refundable to the original payment method.

Refunds
Just want a refund? New and unworn footwear, apparel and gear can be returned within 30 days of receipt for a refund back to the original payment method. A $15 restocking fee, along with any initial shipping costs, will be withheld from all refunds.

Return Shipping
We will provide ONE free return shipping label per order. Shipping costs for subsequent returns/exchanges must be covered by the customer.

To start a return or exchange visit our returns page at here.

The above applies to Australian domestic orders. Original shipping fees are not refundable.

For New Zealand orders, the customer is responsible for return shipping. Please email us at info@truelinkswear.com.au arrange an international return.

TRUE's return policies updated and effective March 31, 2025.

Still need help?

Defect Warranty Policy

Mistakes happen and we’ll work quickly to resolve them. All of our products are warrantied to be free of defects for 90 days from the purchase date. Defective products will be repaired or replaced with an equivalent product at our sole discretion.

If you feel something isn’t quite right with your TRUEs, submit a warranty claim here or chat with us during office hours.

We’ll need to verify your product falls within our warranty parameters, so please have your original proof of purchase and a photo of the item handy.

Waterproof Warranty Policy

Some TRUEs are warrantied to be waterproof for up to 2 years (from the purchase date).

If at any time in that window your pair does not keep the elements away as a result of a manufacturing defect, we will replace them one (1) time with the same or equivalent pair. If no such equivalent pair is available, we will arrive at a solution in a fair and consistent manner.

Store credit may be issued per your original purchase value if necessary.

The 2-year waterproof warranty period on any replacement pair commences on the initial purchase date.

Submit a warranty claim here. Please provide an explanation of the issue, a photo of the shoe/s and proof of the original purchase. Without it, we cannot be certain your pair is eligible for warranty. Should your pair qualify, we may request you send them in to our warranty department for testing and follow up with our corrective action if applicable.

Warranties may be void if purchased secondhand, outside of truelinkswear.com.au or one of our authorised retail partners.

Still need help?

Where is my refund?

Our returns team confirms and inspects returns by hand to confirm items and condition before approving a refund, so we appreciate your patience in advance.

We'll processes your refund within 5-10 business days of your return being received and inspected at TRUE HQ. If returning for store credit, the credit will be issued and sent via email as soon as the return shipment arrives at our warehouse.

Still need help?

Can I return my store order online?

If you purchased your TRUEs from one of our retail partners, please reach out to them directly to request a return or exchange as they processed your original order.

Still need help?

Where is my order?

We’ll keep you updated via email through delivery. You’ll receive confirmation when you purchase and we’ll let you know when your order is on the move via a shipping confirmation. From there, you’ll have tracking you can trace through one of our preferred shipping partners. If you create a store account as you checkout, you will be able to check your order status there as well.

Still need help?

Can I change or cancel my order?

Once your order has been placed, we are typically not able to change it as our team works fast. Please email our customer care team at the link below as soon as you need assistance and we will do our best to expedite a solution. Don’t worry though, we have you covered with our no hassle return or exchange program if a change could not be facilitated.

Still need help?

TRUE Australia

If you live in Australia or New Zealand, we've got you covered. For other international regions, please use the links below.

TRUE International

USA
truelinkswear.com

Canada
truelinkswear.ca

UK and Ireland
truelinkswear.uk

Still need help?

Australia

We offer a low, flat rate of $4.95 per order.

In a hurry? We don't blame you - you can choose AusPost Express at checkout for $20 Australia wide.

New Zealand

Orders are shipped via Australia Post International for a flat rate of AUD $20 per order. Any additional duties and taxes are the customers responsibility.

Still need help?

How can I get a hold of TRUE?

You can reach us via chat, here on the website (link in lower corner) or by email using the link below. We'll get back to you as soon as possible.

Still need help?

You can view the full range of TRUE footwear, apparel and accessories at our Head Office and Showroom located at 3/92 Watt Road, Mornington, Vic 3931.

By Appointment Only.

Showroom Hours
Monday-Friday: By Appointment Only. Reach out to info@truelinkswear.com.au to arrange a personalised fitting with our experienced team.

We're closed on weekends and public holdidays, probably playing golf.

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