Delivery
We offer free standard shipping on all orders over $200. If your order is under $200, the following flat rate shipping rates apply.
AusPost eParcel $7.95
Express Post $20.00
*WA Shipping Delays
Recent flooding and severe weather in Western Australia has caused ongoing rail disruptions and impacted the delivery of some Australia Post mail and parcels.
As a result, there is an estimated delay of 1-2 business days for most deliveries to and from Western Australia. Express Post and StarTrack Premium services are not affected by these disruptions.
We appreciate your patience if your parcel is affected by these delays.
30 Day Trial - Footwear
If you have put your new TRUEs to the test (worn condition) and determine they are not ideal within the first 30 days, simply reach out and we can arrange a return for refund or store credit.
A cleaning fee of $15 will be withheld from your refund so that we can recondition the pair and minimise waste.
You can utilise the 30 day trial once per calendar year. Applies to domestic orders only. Does not apply to Second Chance products (see below for details).
Second Chance
All Second Chance models are FINAL SALE ONLY and not eligible for returns, exchanges, or any trial period. Original warranties are not valid on Second Chance items.
Returns
Within Australia, new and unworn footwear, apparel and gear can be returned within 30 days of receipt for a full refund or a 1-time exchange.
We will provide a prepaid return shipping label for your original return.
New Zealand orders may be returned within 30 days of delivery but the customer is responsible for return shipping. Does not apply to Second Chance products as they are final sale.
